Terms of services

LEGAL NOTICE

Any use of www.mymy-concept.com is subject to the terms and conditions below. The documents published on this website may only be copied for non-commercial purposes and for individual use only, subject to the respect of all copyrights, other proprietary rights, and any limitations specified here in. Therefore, it may not be copied, reproduced or distributed in any way without the express consent of MY MY CONCEPT, Obrt za proizvodnju, trgovinu i usluge.

MY MY CONCEPT will make reasonable efforts to find accurate and up-to-date information on this website, but may not be responsible for their accuracy and completeness. All users who access the www.mymy-concept.com site use its content at their sole discretion. MY MY CONCEPT shall not be liable for any direct, incidental, consequential, indirect or consequential damages arising out of access, use or inability to use www.mymy-concept.com or for any error or incompleteness in its content.

MY MY CONCEPT reserves the right to modify the contents of this Website in any way, at any time and for any reason, and shall not be liable for any possible consequences.

TERMS OF PURCHASE

REGISTRATION

Buyer may or may not need to be registered at www.mymy-concept.com to make a purchase. When registering from the Buyer, it is required to enter an e-mail address and a password.

ORDERING

Ordering goods is possible 24 hours a day, 7 days a week. The goods are ordered exclusively by an electronic form – an internet store cart. The buyer may or may not have to be registered on the www.mymy-concept.com website to make the order. However, the buyer is required to enter the contact details and addresses (own and delivery) to complete the order process. If the www.mymy-concept.com is not able to deliver all the ordered items, they will deliver those who can, and in writing will notify the buyer within the communicated Buyer after the order has been made. If the buyer decides not to take charge of the ordered and sent item for subjective reasons, he / she is obliged to take over the cost of the delivery of the product.

PAYMENT

When ordering items, the buyer will pay the MY MY CONCEPT a cashier upon receipt of the courier or internet banking on account: 

My My Concept
Obrt za proizvodnju, trgovinu i usluge
OIB: 52251669312
Vojina Bakića 10, 10000 Zagreb
Raiffeisen Bank
HR8824840081135149995

Purchase orders are only made after it has been determined that the ordered products are available in the MY MY CONCEPTonline store. 

DELIVERY

We ship all orders worldwide from our wokshop in Zagreb, Croatia. Items are shipped via Croatian post within 2 working days from the moment of confirmation of the availability of ordered items. The buyer is entitled to refuse to take over the shipment where there are visible external damage when picking up the shipment.

Please allow 15-20 days for items to arrive for international orders and 5-7 days for domestic ones.

Please contact us if you have not received the package. We charge standard fees for delivery, you’ll see the totals on the checkout page.

RECLAMATION

If a buyer has remarks on purchased products, according to Article 10 paragraph 6 of the Consumer Protection Act, he / she has the right to send a written complaint to the MY MY CONCEPT as follows:

Please write the name, surname, address, contact and description of the complaint. Your complaint will be answered in writing within 14 days of receiving it.

MY MY CONCEPT answers to the material defects of purchased products in accordance with the Mandatory Relationship Act. In that case we will replace the product within 14 days of receiving a valid complaint or return the entire amount paid.

RETURN POLICY

All buyers have the right to replace goods. Replacement of the goods is possible within 14 days of receipt of the shipment. Please note that we photograph the items ourselves – keep in mind that the colors may appear different according to your computer screen.

BASIC DATA COLLECTION AND PERSONAL DATA PROCESSING

MY MY CONCEPT, Obrt za proizvodnju, trgovinu i usluge undertakes and warrants that in each particular case your personal data will be processed conscientiously and fairly with the application of appropriate protection measures in order to prevent the unauthorized disclosure and misuse of your personal data and in accordance with the Personal Data Protection Act (COP).

MY MY CONCEPT will not submit your personal information to a third party unless otherwise provided by law. Your personal information will be processed until the revocation of your consent, after which all of your data will be permanently destroyed.

Depending on the purpose of collecting and processing personal data, described below, MY MY CONCEPT, may ask you to provide the following information: name, last name, username, email address, home address, city, zip code, country, and telephone.

In the above cases, MY MY CONCEPT collects and processes your personal information solely on the basis of your consent.

We do not collect personal information just by visiting our web site, but only at your own subscription when ordering, registering for receiving a newsletter, answering a questionnaire or sending a query through a contact form.
You consent to the collection and processing of your personal information by filling out the specially provided forms for the services offered on the website and you may revoke it at any time in the manner described below.

PERSONAL DATA PERSONAL RIGHTS CONCERNED WITH THE ZZOP

In connection with the processing of your personal data, you have the following rights: to request access to data (insight, notice and issue of copy), correction, supplement, update and deletion of data as well as to revoke consent for processing your personal data, that is, at any time you waive from the date of the deposit and request termination of further processing of your information, to be informed by MY MY CONCEPT about the status of your request.

Based on your personal request you have the right to receive free information about your personal information that is stored. In addition, in accordance with Art. 21 of the Data Protection Act you have the right to oppose the processing of your personal data for marketing purposes.
As noted above, you are entitled to correct, supplement, disable and delete such personal information, if the data is incomplete, inaccurate or untimely, and if their processing is not in accordance with the law.
You may revoke your consent for collecting and processing your personal information at any time in any of the following ways:

  • by sending an e-mail to: info@mymy-concept.com
  • by sending a letter to: MY MY CONCEPT, Obrt za proizvodnju, trgovinu i usluge, Vojina Bakića 10, 10000 Zagreb.


If you revoke your consent for personal data processing MY MY CONCEPT is obliged to permanently destroy all your data without delay and at the latest within 15 days of the receipt of the revocation.

In the event of unauthorized processing of personal data you have the right to initiate an appropriate procedure against MY MY CONCEPT before the competent authorities and in accordance with the applicable regulations in the Republic of Croatia.

Privacy Policy applies only to the use of the Website www.mymy-concept.com and applies only to the territory of the Republic of Croatia and does not relate to the links that may contain these websites and which lead to other websites, and does not apply for the territories of other states. MY MY CONCEPT is not responsible for the content or Privacy Policy of these web sites. If you find that these websites are leading to some third-party websites with inappropriate content or unfavorable Privacy Policy, please contact us and we will remove such links.

ELECTRONIC COMMUNICATION

By visiting the site www.mymy-concept.com internet store you communicate electronically. By doing so, you agree that all agreements, notices and other content submitted to you electronically comply with legal frameworks as if they were made in writing.

CHANGES TO THE CONDITIONS OF SHOP

MY MY CONCEPT reserves the right to modify and update these Terms of Purchase. Any change to the Terms of Purchase will be posted on the www.mymy-concept.com internet store.

PRIVACY

We appreciate your interest in our website and we are protecting your privacy of extreme importance. The personal information we collect is all those data that are not normally available to the public and for which MY MY CONCEPT know your agreement during the use of the web store at www.mymy-concept.com. The personal information we collect is your following identification information:

name and surname
e-mail address
home adress
phone number

MY MY CONCEPT undertakes to use your personal information solely for the purpose of identifying and providing a better service when using your web site www.mymy-concept.com.

MY MY CONCEPT undertakes to keep your personal information secretly and will not distribute, post, grant to third parties any use or otherwise make it available to any third party without your prior consent.

MY MY CONCEPT is committed to providing personal data protection by collecting only the essential, basic customer information necessary to meet our obligations; informing users of the way they use the collected data, regularly gives users the choice of using their data, including the ability to decide whether or not to remove their name from the lists used for marketing campaigns. All customer information is strictly kept and only accessible to employees who are required to do this.

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